We hope you love your Heyland & Whittle order, but if something isn’t quite right, please refer to our Returns Policy for full details. For hygiene reasons, opened or used bath, body and fragrance products may not be eligible for return unless faulty.

We aim to prepare and dispatch your order as quickly as possible. Current delivery options and estimated timescales will be shown at checkout. During particularly busy periods, dispatch may take a little longer.

We begin preparing orders quickly, so changes or cancellations cannot always be guaranteed. Please contact our Customer Care team as soon as possible after placing your order and we’ll do our best to help.

Care varies by product. Allow handmade soap to dry between uses, follow the supplied candle burn and safety instructions, and keep reed diffusers on a stable surface away from heat and delicate finishes. Full care guidance can be found on each product page.