Shipping & Returns

Delivery Summary

We offer free shipping on all UK mainland orders over £35.00

24hour Tracked shipping @ £3.95 is available at checkout on all UK mainland orders.

A standard 2-4 days shipping rate @ £3.99 applies to all orders £40 or under and will typically take 3-4 days. But we do ask customers to allow up to 7 days for delivery particularly during busy periods like Christmas.

Shipping

FYI: Because of the increased complexity in customs regulations and the shipping costs experienced by many of our international customers, we have taken the decision to suspend delivery to overseas destination for the foreseeable future.

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Damaged and defective goods:

We will replace your purchase if it gets damaged in transit or you believe the product to be defective.

These Terms Apply When Returning Goods:

1. All customers have the right to a 14 day cool off period with a full money back guarantee. You must tell us you wish to cancel within 14 days of your receipt of the Goods.
2. In any event, you may not cancel orders for food or other perishable Goods, nor for handmade, specially commissioned or personalised goods.
3. The Goods must be returned to us within 21 days of you telling us you wish to cancel:
1. With both goods and all packaging in their original condition
2. Securely wrapped
3. Including our delivery slip
4. At your risk and cost
5. After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt
6. If you do not return the Goods to us, you are still liable to us for the cost
7. We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.